Conflict is unavoidable in the world of employee benefits�whether it�s delivering tough news about renewals, managing client frustrations, or negotiating with carriers. In this interactive session, brokers and benefits professionals will learn how to navigate conflict using two proven frameworks: Radical Candor (care personally, challenge directly) and Crucial Conversations (creating safe, productive dialogue when stakes are high). Participants will engage in role-play scenarios drawn directly from the benefits industry, practice tools to de-escalate tense moments, and walk away with actionable strategies to strengthen client, colleague, and carrier relationships. By blending candor with care, attendees will leave prepared to resolve conflicts constructively, advocate effectively, and elevate their professional impact.