AI won't replace your team—but it will expose every bottleneck holding your agency back from accomplish strategic goals. This session challenges executives to stop asking "what can AI do?" and start asking "how should work actually get done?" Using real-world examples from benefits agencies, you'll discover why the companies winning with AI aren't the most technical—they're the ones who've rethought how knowledge flows, how decisions get made, and how their best people spend their time. Walk away with a framework for identifying which workflows are ready for AI and which need to be fixed first.